FAQs

We accept prepayment with Visa and Mastercard. Credit cards are charged when your order is shipped and only for the items shipped.

Our products are sourced all over the world from places such as Tunisia, India, Thailand, Vietnam, Indonesia, Bolivia and many more.

For customers in the following states: AK, AZ, CA, CO, HI, ID, IA, KS, MN, MO, MT, NE, NV, NM, ND, OK, OR, SD, TX, UT, WA, and WY.

Please contact: Maria Madrid | [email protected] or 510-848-5060

For customers in the following states: AL, AR, CT, DE, DC, FL, IL, GA, IN, KY, LA, ME, MD, MA, MI, MS, NH, NJ, NY, NC, OH, PA, RI, SC, TN, VT, VA, WI, WV, and International.

Please contact: Kevin Grenon | [email protected] or 510-848-5060

All Sales are Final. Upon receipt, please inspect your order carefully and notify us of any damages within 5 business days. In the case of damaged boxes that may result in a carrier claim, please save the damaged boxes and packaging.  Photos are required of both the boxes and packaging when submitting a claim. 

To report damaged items, please email [email protected]  with your Company Name, Invoice or Order Number, SKU number, and Quantities per SKU. Please also include photos of the damaged item, and photos of the box (all 6 box sides) and packaging.  Be Home will replace the item or provide a credit at our sole discretion.  

All Be Home sales are final. Be Home stands behind its products and will credit or replace damaged or defective items at our sole discretion. Claims must be submitted to [email protected] within 5 business days from receipt of merchandise. 

Please email [email protected] for a return authorization number (RA#) for mis-shipped items. No returns will be accepted without an RA#. 

All backordered items ship as soon as they become available unless notified otherwise.

Backorders over $75 will be shipped automatically within 180 days of initial shipment if products becomes available. Back order cancellations must be sent via email ([email protected]).